Haji Games' Privacy Policy

1 Introduction

Haji Games is a trusted online gaming platform for players in Bangladesh. We take the protection of our players' personal information extremely seriously. This Privacy Policy explains clearly how your information is collected, used, and protected when you use the Haji Games website, create an account, or access our services.

By using the Haji Games website or creating an account, you agree to this Privacy Policy. If you do not agree, please refrain from using our services and contact our support team.

2 What Information Is Collected

To provide our services, Haji Games collects various types of information. Full details are outlined in the table below:

Haji Games collects only the information that is genuinely needed — nothing more. We believe that minimising data collection is the first step toward protecting your privacy.

3 Purpose of data collection

Haji Games collects and uses your information only for the specific purposes stated below. We never use your data for anything beyond what has been declared.

• Account Management: Your information is used to create, verify, and keep your Haji Games account secure.
• Financial Transactions: Payment information is used to process deposits, withdrawals, and bonuses.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Age verification: To ensure that no one under the age of 18 can access the platform.
• Customer Service: To help resolve your complaints and queries quickly and effectively.
• Personalization: To recommend games and promotions tailored to your preferences.
• Legal Obligations: To comply with regulatory requirements and legal obligations.
• Platform development: To analyze usage statistics and improve the overall user experience.

4 Data sharing policy

Haji Games never sells or rents your personal information. However, data may be shared in the following limited circumstances:

• Payment provider: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to verify transactions.
• Legal Authorities: Information may be disclosed in response to a court order, government directive, or a lawful request from a law enforcement agency.
• Technology partners: Game providers and technology service partners receive only the minimum information required for their specific role.
• Security investigation: Information may be shared with relevant authorities as part of fraud or cybercrime investigations.

5 Cookies & Tracking

Haji Games uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser that help ensure the site functions properly.

• Essential cookies: These cookies are essential for maintaining login sessions and platform security and cannot be disabled.
• Preference cookies: Used to remember your language preference and site settings.
• Analytics cookies: Collects anonymous statistics to understand which sections of the site are used most.
• Advertising cookies: Haji Games does not use third-party advertising or tracking cookies.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working.

6 Data retention period

Haji Games does not retain your information longer than necessary. How long data is kept depends on the type of information and applicable legal requirements.

• Account Information: Retained for the duration of account activity and up to 5 years after closure.
• Transaction records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• Gaming History: Retained for up to 2 years after account closure.
• Support contact: Retained for up to 1 year after the issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are stored for up to 1 year.

Once the designated retention period expires, Haji Games automatically deletes or anonymizes your data securely.

7 Your Rights

Every Haji Games player has the following rights regarding their personal data. To exercise any of these rights, please contact our support team.

8 Children's privacy

If a minor creates an account and we identify them, the account will be closed immediately and all collected data will be permanently deleted. If a parent or guardian suspects their child is using Haji Games, please contact our support team right away.

• Age verification is mandatory at the time of registration.
• Age is verified during the KYC process using a government-issued ID.
• If a minor's account is identified, all balances will be refunded.

9 Third-party services

Haji Games works with certain third-party service providers, including game providers, payment gateways, and technical support partners. Each of these providers operates under their own privacy policy.

• Game Providers: Licensed gaming software providers are used to operate slots, casino, and betting games. They receive only the minimum data necessary to run the games.
• Payment gateway: Payment service providers such as bKash, Nagad, and Rocket have their own privacy policies, available on their respective websites.
• Analytics tools: Anonymous data is used to monitor site performance; no personal information is involved.
• Cybersecurity: Specialized security services are used for fraud detection, all of which adhere to the same privacy standards we uphold.

All third-party partners are bound by data protection agreements with Haji Games, and any breach of our privacy standards will result in immediate termination of the partnership.

10 Policy changes

Haji Games may update this Privacy Policy when necessary. We will notify you in advance of any significant changes.

• An email or SMS notification will be sent before any significant changes take effect.
• The "Last Updated" date will always be displayed at the top of the page.
• 7 days' notice will be given before any new policy takes effect.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• Archived copies of previous policies are available upon request.

11 Contact

If you have any questions, complaints, or requests related to this Privacy Policy or your personal data, please contact the Haji Games support team. We are always here to help.

After submitting a data request, Haji Games will respond within a maximum of 30 business days. For urgent matters, please reach out via live chat.